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Central West Self-Management Program
Peel Memorial Centre
20 Lynch Street - 2.D.248
Brampton ON L6W 2Z8
Local: 905-863-2574
Toll Free: 1-844-643-7393

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Health Care Provider Training

The Central West Self Management Program is pleased to offer Self Management Support Training as a professional development opportunity for all health care providers.
All workshops:
  • Are offered FREE of Charge
  • Easy to register for through email, phone, or our website (see below for details)
  • Award a certificate of completion that can be used towards Professional Development credits
  • Are open to: any healthcare provider from physicians, nurses, assistants, diabetes educators, social workers, psychologists, pharmacists, health educators, physiotherapists, occupational therapists, dietitians, care coordinators, administrators, recreation therapist, policy makers, volunteers, students, and all other healthcare professionals who support client care.
Why use Self Management Support with patients:
Watch this video to see clinicians who have successfully integrated Self Management Support practices in diverse clinical settings to help patients better manage their chronic diseases.
Start your journey with either:
Brief Action Planning:

The BAP workshop introduces a highly structured, client-centered, and evidence-informed, self management support tool that is based on the principles and practices of Motivational Interviewing.
It can be used to help clinicians in diverse settings to build patient self-efficacy for healthy behavior and to encourage people to set their own goals to self manage their chronic illness and to adopt healthier behaviors.
If you are interested in an internal workshop delivery for your team or department please contact us to discuss options; workshops can be tailored to meet the specific needs of your group.
For more information about the Institute for Brief Action Planning please visit The Centre for Collaboration, Motivation, and Innovation here:  
You will also have the opportunity to hone your BAP skills through more practice and acquire additional tips in a BAP Practice Feedback Call-In Schedule session with your BAP Facilitators. The Call-In Schedule for this year is available here: Brief Action Planning Call-In Schedule
Or with:
Choices and Changes: Clinician Influence and Patient Action
This half-day communication workshop assists health service providers in delivery of people-centered care by increasing their skills in self-management support and influencing health behavior change when interacting with clients.This workshop acquaints participants with the literature, theory and techniques for promoting change in health behavior.

The workshop is designed for small groups of participants and consists of mini-lectures, interactive exercises, videotaped case studies and skill practice with peers.
Workshop Goals:
  • To provide participants with conceptual models for effective clinician-patient communication and facilitation of patient health behaviour change and self-management.
  • To provide participants with opportunities for practice and feedback to improve their own clinical interviewing and behaviour change counselling skills.
  • To provide participants with an opportunity to reflect upon their practices as clinicians, teachers and individuals participating in an educational experience
Workshop Objectives-At the end of this workshop, participants will be able to:
  • Reflect on the role of a clinician as a facilitator of change.
  • Identify two strategies to assess an individual’s motivation to change.
  • Describe two skills to influence patient behaviour change, which apply to situations in a clinical setting.
  • Demonstrate two techniques to use in clinical settings to influence change.
If you are Interested in an internal workshop delivery for your team or department please contact us to discuss options; workshops can be tailored to meet the specific needs of your group.
We also offer a 1-Hour Primer for Choices and Changes, which can be used in lieu of a team meeting and can be tailored to the specific needs of your department or group. This primer introduces the components of the Choices and Changes Program.

Choices and Changes is offered through the Institute for Healthcare communication. For more information about the Institute for Healthcare Communication, please visit their website at
Continue your learning with:
Motivational Interviewing:
This workshop series will give you focused opportunity to practice motivational interviewing skills introduced in Choices and Changes to assist you with challenging client-clinician interactions.
In the first workshop, Enhanced Reflective Listening Skills and Eliciting Change Talk, participants will learn how to use complex reflections and tools to elicit and respond to change talk from clients. While in the second workshop, Rolling with Client Resistance and Using Reflections to Counter Resistance, participants will gain awareness and understanding into client resistance and learn how to skillfully use reflections to counter resistance.
Treating Patients with C.A.R.E.:
This workshop shows how to Connect, Appreciate, Respond and Empower your patients. Participants learn communication skills that enhance patient satisfaction, encourage patients to take an active role in their health care and ultimately improve health outcomes. This communication workshop assists staff members in health care organizations who interact with patients and wish to communicate more effectively within the healthcare setting.
The Empathy Effect:Countering Bias to Improve Health Outcomes:
We all have empathy but how can we do a better job of showing it? How a person’s health team treats them influences their health outcomes and
the experience/satisfaction of care delivery. The Empathy Effect (EE) workshop walks learners through the empathy conveyance model as they examine their own beliefs and biases using self-reflection and focuses on practical skills that learners can bring to their work immediately.
The goal of the EE workshop is to enable all team members in interactions that offer compassion and respect by boosting learner’s personal self-awareness and communication skills that heighten clients’ sense of empathy and connectivity. Applying the skills with patients/families and colleagues can also improve staff’s own experience of their work, address compassion fatigue and help prevent burnout. 
 Please Click Here to download the brochure.
For more information on workshop overviews, and tips for recommending to your patients, Click Here